Growth is Customer Delight
Enabling Digital Transformation in Communication & Collaboration for Business Effectiveness
CRM-Integrated Contact Center Solution
Transform your customer interactions with Oricoms®, an innovative CRM-integrated contact center solution designed to capture, manage, and nurture leads from multiple channels, all while streamlining communication across platforms. Oricoms® ensures you never miss an opportunity, empowering teams to maximize lead conversions and enhance customer engagement seamlessly.
Powerful Dashboard & Analytics
Get a comprehensive view of leads, campaigns, customer interactions, and performance insights.
Experience Oricoms in Action
Explore the powerful tools that connect customer conversations, teams, and business workflows in one unified platform.
CRM & Lead Management
Manage leads, customer profiles, follow-ups, pipelines, and interaction history from a single workspace.
- 360° customer profiles
- Lead assignment & pipelines
- Follow-up management
- Complete interaction history
Smart Helpdesk Management
Track customer issues, manage support tickets, monitor SLAs, and handle escalations efficiently.
- Ticket management
- SLA tracking
- Automated email fetching
- Escalation management
Multi-Channel Campaigns
Create and manage campaigns across Email, SMS, WhatsApp, autodial, and other communication channels.
- Email, SMS & WhatsApp campaigns
- Automated outreach
- Voice & autodial campaigns
- Campaign performance tracking
Sales Pipeline & Analytics
Monitor sales performance, manage targets and proposals, and gain visibility into your entire sales pipeline.
- Sales dashboard
- Target management
- Proposal management
- Pipeline analytics
Project & Task Management
Organize projects, assign tasks, track progress, and collaborate with teams from one centralized workspace.
- Project management
- Task assignment
- Progress tracking
- Team collaboration
Core Features
What makes Oricoms® stand out
Dashboard
One stop view of all contact center activities, campaign insights, lead status, and performance metrics.
Customer Profiling
Comprehensive customer profiles with detailed information, interaction history, and preferences.
Customer Enquiry Tracking
Track and manage all customer enquiries from initial contact to resolution with complete visibility.
Helpdesk Module
Streamlined helpdesk system for efficient ticket management and customer support operations.
Campaign Management
Execute, monitor, and analyze campaigns from one unified platform with advanced analytics.
Chat Module
Real-time chat functionality for instant customer communication and support across channels.
Business Intelligence
Advanced analytics and reporting for data-driven decision making and performance optimization.
Multi-Channel Integration
Seamless integration with Email, Chat, SMS, IVR, Call Transferring, and Call Recording.
Why Choose Oricoms®
CRM-integrated contact center for multi-channel customer engagement.
Reduce Attrition
Simplified sales and marketing process means a stress-free environment. Reduction in CSR attrition rate by 12-15%.
Increase Sales
Enhances effective cross and up selling of products by up to 50% with better customer insights.
Faster Deal Closure
Close deals faster by making use of the optimal channel, enabling reps to manage 2 times more customers.
360-Degree Solution
Complete customer lifecycle management covering support, sales, marketing, and asset management.
Zero Downtime
Exceptional reliability with zero percentage downtime throughout engagement for business continuity.
Comprehensive Reporting
Generate comprehensive, actionable reports that enhance operational decision-making and strategic planning.
Use Cases
Contact Center Operations
Comprehensive 360-degree communication solution integrating Email, Chat, SMS, IVR, Call Transferring, Call Recording, and fully integrated CRM solution.
Lead Management
Automatic lead data capture, effective lead generation campaigns, and automated follow-up services for maximum conversion.
Customer Support
Dedicated call center management team with answering machine service for unanswered calls and chatbot integration.
What Our Clients Say About Oricoms®
Don't just take our word for it. Here's what our clients have to say about working with Oricoms®.
Oricoms transformed our contact center operations. The unified dashboard and multi-channel engagement improved lead conversions by 45%, doubled sales team capacity, and reduced CSR attrition by 14%—making the platform a true game-changer.
Oricoms® Success Stories
Explore Our Other Products
Discover platforms across finance, agriculture, healthcare, education, legal services, and enterprise operations.
Ready to Get Started with Oricoms®?
CRM-integrated contact center for multi-channel customer engagement.