Growth is Customer Delight
Enabling Digital Transformation in Communication & Collaboration for Business Effectiveness
CRM-Integrated Contact Center Solution
Transform your customer interactions with Oricoms®, an innovative CRM-integrated contact center solution designed to capture, manage, and nurture leads from multiple channels, all while streamlining communication across platforms. Oricoms® ensures you never miss an opportunity, empowering teams to maximize lead conversions and enhance customer engagement seamlessly.
Powerful Dashboard & Analytics
Get a comprehensive view of your contact center's activities, campaign insights, lead status, and performance metrics—all in one place.
At the Core of Excellence
At the Core
Innovative Digital Communication solutions provider serving the CRM and Contact Center needs of businesses across diverse industries
Proven Results
Over a decade of excellence in boosting digital communication experience of globally disbursed businesses
Cost Effective
Tech savvy engineers working out of India, delivering cost effective solutions on time
About OriCoMS
OICS leading IT Consultancy Services Providing highest value to our clients with our core expertise in the industry.
OriCoMS manages your customer relationship throughout its entire lifecycle covering support, sales, marketing and asset management. We redefine your process with re-engineering and industrial expertise to live up to your expectations.
Client relationship is one of our major focus as market is highly competitive and challenging. Our motto is to ensure "Excellent customer support".
Our Impact
Proven results across diverse industries
Comprehensive feature set
Trusted by businesses worldwide
Complete customer lifecycle management
Best Features
Comprehensive modules designed to transform your customer communication and relationship management
Dashboard
One stop view of all contact center activities, campaign insights, lead status, and performance metrics
Customer Profiling
Comprehensive customer profiles with detailed information, interaction history, and preferences
Customer Enquiry Tracking
Track and manage all customer enquiries from initial contact to resolution
Helpdesk Module
Streamlined helpdesk system for efficient ticket management and customer support
Feedback Module
Collect, analyze, and act on customer feedback to improve service quality
Campaign Management
Execute, monitor, and analyze campaigns from one unified platform
Chat Module
Real-time chat functionality for instant customer communication and support
Business Intelligence Module
Advanced analytics and reporting for data-driven decision making
Intimation And Notifications
Automated notifications and alerts to keep teams and customers informed
Complete Solution Suite
Everything you need to manage customer relationships and drive business growth
What Our Clients Say About Oricoms
Don't just take our word for it. Here's what our clients have to say about working with Oricoms.
"Consultation provided on CRM implementation from ideation to implementation. Successful implementation of 360 degree communication tool for NRHM Kerala. Orisys maintains call centre solutions for DISHA helpline."
Improve Productivity of Employees
Attrition
Simplified Sales and marketing process and interfaces means a stress free environment to the employees. Reduction in CSR attrition rate by 12-15%
Sales
Enhances effective cross and up selling of products – by up to 50%
Pace
Close deals faster by making use of the optimal channel, thus enabling reps to manage 2 times more customers
Explore Our Other Products
Discover our comprehensive suite of products designed to transform your business operations
Ready to Transform Your Customer Communication?
Request a free demo and discover how Oricoms can revolutionize your contact center operations.