Orisys has contact centers for sales, marketing, and lead generation. These days, there’s no dearth of BPO companies but the Orisys is constantly working towards creating a unique identity among BPO companies. In this era of cut-throat competition, any organization can not completely rely on the traditional methods of business which may appear to be ineffective or they may result in a poor return on investment (ROI). So, there’s a need to look for various methods of lead generation so as to accelerate marketing and improve sales. Dynamic trend of the market leads to a change in the expectation of the customers. This urges to focus on the potential customers. Our company generates leads through various ways such as websites, phone numbers, email IDs, or other social media to aid in business growth.
Our workflow
It is easy to integrate a cloud platform into any existing system and it helps in providing a deeper insight into everyday customer conversations
It requires minimal investment as capital expenditure is almost negligible as it needs infrastructure.
It tracks and records all conversations between the agents and customers which proves to be an important aspect during analysis and gaining deeper insight.
It has a smart plug-n-play solution which makes the integration process with the existing CRM very easy.
It forwards all customer calls to the mobile number of agents as well as landlines to be able to manage business calls from anywhere and at any time.
When the number of calls of customers is high, it generally becomes little challenging to handle. Orisys has come up with a unique solution for this problem. It has enhanced the experience of callers through regional greetings, customized hold music, and skill-based agent routing.
This has cut down additional expenses by saving bandwidth, the cost to drive quality customer engagement experiences, etc.
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