Responsibilities
- Make outbound calls to negotiate and arrange repayment plans with customers who have delinquent accounts.
- Understand and discuss customers’ financial situations to propose feasible payment solutions.
- Use knowledge of bank policies to guide interactions towards positive recovery outcomes.
- Address customer inquiries during calls, providing clear, empathetic, and accurate responses.
- Record all interactions, agreements, and follow-up actions in the bank’s CRM system with precision.
- Work collaboratively with legal and compliance teams to ensure all recovery actions are compliant with regulatory standards.
- Achieve or exceed recovery targets, directly impacting the bank’s financial health.
Skills Required
- Proficiency in Malayalam, English. Knowledge in Tamil and Kannada added as an advantage
- Experience in customer service within the financial services sector. Experience in debt recovery would be an added advantage.
- A degree in finance, business administration, or a related field is preferred.
- Demonstrated ability in handling complex negotiations and resolving challenging customer issues.
Experience: 0-2
Vacancies: 20
Qualification: Bcom
Location: Kannur, Kerala
Department: Debt Recovery / Call Center Operations
Reports To: Call Center Manager / Supervisor
*Prefer Kannur or nearby located candidates
Send your resumes to recruitment@orisys.in