CRM-Integrated Contact Center Solution
Transform your customer interactions with Oricoms®, an innovative CRM-integrated contact center solution designed to capture, manage, and nurture leads from multiple channels, all while streamlining communication across platforms. Oricoms® ensures you never miss an opportunity, empowering teams to maximize lead conversions and enhance customer engagement seamlessly.
Core Functionalities of Oricoms®
Automatic Lead Data Capture
Effective Lead Generation Campaigns & Data Analysis
Automated Follow-Up Service
Professional Communication Templates
Task Management & Reminders
Dedicated Call Center Management Team
Answering Machine Service for Unanswered Calls
Chat Bot and WhatsApp Integration
Social Media Integration
RBAC: Role-Based Access Control
Key Features of Oricoms®
Dashboard – One Stop View
Gain a comprehensive view of your contact center's activities. The Oricoms dashboard offers quick access to essential data, campaign insights, lead status, and performance metrics—all in one place.
Lead Source Management
Organize and manage all your lead sources efficiently, tracking which channels drive the best leads and tailoring campaigns to maximize success.
Lead Management
Streamline your lead management process, from capturing initial information to nurturing and converting. Oricoms® tracks every interaction, giving you a clear view of each lead's journey.
Pipeline Management
Track and optimize your sales pipeline. Oricoms® provides a clear view of each lead’s stage, helping your team focus on high-priority leads and close deals faster.
Campaign Management
Execute, monitor, and analyze campaigns from one platform. Oricoms makes it easy to create campaigns, measure engagement, and optimize efforts for better results.
Mailbox Integration
Connect your mailbox for seamless email management. Oricoms® keeps all customer communications centralized, making it easy to track conversations and respond promptly.
Chatbot Integration
Integrate a chatbot to enhance customer support. Capture leads, answer common questions, and improve response times with an automated support system.
WhatsApp Integration
Communicate with leads and customers on WhatsApp, a widely preferred messaging app. Oricoms integrates WhatsApp for efficient, real-time interactions that boost engagement.