Trivandrum, Kerala: ICFOSS (International Center for Free and Open Source Software ) empaneled OrisysIndia for the technology support to them. ICFOSS is an autonomous institution under the Government of Kerala, mandated with the objectives of co-ordinating FOSS initiatives within Kerala, as well as linking up with FOSS initiatives in other parts of the world in order to push the agenda of promoting democratic access to information and knowledge through equitable models of production and distribution of software in particular and knowledge in general.
OrisysIndia is one of the leading company in technopark working in open source technologies
Tags: company, empaneled, FOSS, icfoss, india, Kerala, keralaIT, open, source, Technopark, Trivandrum
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The state of Kerala has got one more reason to call itself Gods Own Country. Kerala is one among few Indian states in which people can directly access their chief minister. 
The Call Center for the Kerala CM was inaugurated on September 1, 2011. The Public Grievance Redressal Cell’ would facilitate people to register their grievances and complaints directly to the Chief Minister’s Office either by telephone or through email.
Back Up system:
It uses a dual engine asterisk server , so that even if one fails the other will be operational. And in the worst case scenario that is if the two of them fails the calls will be routed to a land-line . The call data is stored in two servers simultaneously one online server and another backup server using raid technology and adequate hardware. Read the rest of this entry »
Tags: Chief Minister, Goverment, ivvr, Kerala, Keralacm, Optimized call center technology, Public Grievance, Technology, video call centre technology
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DiaStarby martinjacob
11Aug
What is an IVR -(interactive voice response)
A phone technology that allows a computer to detect voice and touch tones. The IVR system usually respond with pre-recorded or dynamically generated audio to direct the caller .IVVR is an evolution of IVR .IVVR allows automatic video contents and video calling.
Now video calling is the new buzz word every where in the country. With the adoption of 3g technology by mobile service providers high speed internet and telephony has become a reality. This is not just a technological advancement , it will have a widespread and long lasting effect on the way in which business are done. Video conferecing and video calling has been in the market for a long time but its adoption rate was very low because of high call rates. But now things are going to change as cost-effective video conferencing can be built on Asterisk using advanced video capabilities of the DiaStar Server solution.
Tags: collaboration, dialogic, digium, ivvr, low cost ivvr, video calling, video conferencing
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Customer Satisfaction
We are into customized(-Vertical-) CRM development in India and US market. I just realized that there is a huge opportunity for crm tools in developed and developing countries. Companies are trying to be more professional in handling their customers.
- Sales Process
These professionalism help them to increase sales and leads. Satisfied client is very important in lead generation process. Newbie companies are well structured and their process is very systematic. That is the reason for their success. CRM tool can play a very crucial role in their sales process. Upon using this software we never miss a date for customer and managers can ensure whether client got better service.
CRM tool help them to keep track lead statistics, Sales executive productivity analysis, Lead conversion ratio etc. We are trying to include lot of features that help our customers to be more structured and technically stronger than there competitors . We are working on next release.
Here is the demo link : http://e-smartlab.com/crm
CRM – Vertical Development | Online CRM | Real Estate CRM | Mobile CRM | Portable CRM | IT Support
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Tags: CRM- Development in India, india, Mobile CRM, New Trends in Customer Relationship Management, real estate crm, uk, us, vertical crm development
Posted in New Releases, New Technology, Products | 1 Comment »
We all know what an IVR (Interactive Voice Response) is, we have used it while calling to our mobile phone customer care. For those who doesn’t know the details I will explain a little. Interactive Voice Response is a phone technology that allows computers to detect voice and touch tones using a normal phone call. The normal use of IVR is to guide large volumes of users by pre-recorded or dynamically generated voice. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. But our point of discussion is IVVR (Interactive Voice & Video Response). It evolved from the IVR and takes customer interaction to the next level. From the start we can say this will be huge success.
These are the reasons.
1. 3G
Telecom companies in India have introduced 3g in almost all parts of India. All that you need to use video calling is a 3G enabled hand set with a front camera. Mobile phones with these facilities are available in less than 4000rs. So using video applications or services by large number of users is a reality in India.
2. Video Application
We have seen people glued on to their mobile phone screens to get the update about the ongoing cricket match. Now imagine if this sms is sent as videos. ie whenever batsman hits a six or when bowler takes stunning wicket we can see it as a video message, wont that be stunning.
3. Citizen journalism
TV journalism has bought many changes in the field of news reporting. Now imagine if ordinary people could capture something in their handset and upload it directly. The concept of citizen journalism will be boosted.
4. Video Advertising and Customer care
Video ads of products can be directly sent to the customers mobile. Not only ads, video calling can be used to guide customers in using a product, in which the customer care executive can give the customer step by step instruction.
5. New age Schooling
We have seen the Idea ad in which Abhishek Bachan teaches large no of children in rural areas using his mobile phone. This can be real if video calling and conferencing is made available in the rural areas too. Not only schooling, people can attend any class taken anywhere in the world using 3g video technology.
IVVR Technology
The following figure shows one potential implementation of an IVVR system.
Application Server or Command Interpreter – The application logic is created here and/or interpreted for use by the video media server.
Video Media Server – Video clips and other contents are stored and formatted for delivery. Some device may not recognize certain formats; it’s the duty of the video media server to covert the stored data to a format which the end device recognizes and sending it.
3G-324M Gateway – Some media servers can’t send and receive content directly to the 3G-324M network ,so they use a 3G-324M gateway in order to deliver their content via this type of network.
Tags: india, ivvr, IVVR applications, IVVR in india, IVVR services
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